• “Management is prediction.”
  • “A goal without a method is nonsense.”
  • “Without theory, there are no questions.”
  • “The process is not just the sum of its parts.”
  • “The problem is that most courses teach what is wrong.”
  • “Monetary rewards are not a substitute for intrinsic motivation.”
  • “Does experience help? No! Not if we are doing the wrong things.”
  • “We should work on the process, not the outcome of the processes.”
  • “Management by results is confusing special causes with common causes.”